If you’re having trouble downloading games from the PlayStation Store, here are some steps you can take to troubleshoot the issue.
Step 1: Verify the Game License If you see a padlock icon next to a game, it could mean there’s a problem with the game’s license. To verify that you have the license for the content, make sure you are signed in to the correct account that was used to buy the game. Check your transaction history to make sure the purchase was successful. If the game is included as part of your PlayStation®Plus subscription, make sure the subscription is active. If the game is owned by someone else who shares the console, make sure they have enabled Console Sharing and Offline Play.
If you encounter a download issue with a game purchase, try these troubleshooting steps.
⚙️Troubleshooting game downloads from PlayStation Store https://t.co/Bg65be9wFC pic.twitter.com/Kvq2GMbZkF
— Ask PlayStation (@AskPlayStation) March 17, 2024
Step 2: Check the PSN Status Sometimes, the PlayStation Network (PSN) might be down. If you see any alerts, wait until the service is up and running and then try again.
Step 3: Update System Software Make sure your console has the latest system software installed. You can check this by going to Settings > System > System Software > System Software Update and Settings.
Step 4: Activate Console Sharing and Offline Play This is a handy feature on your PS5 console. Make sure it’s activated.
Step 5: Restore Licenses Sometimes, restoring the license for your account can solve the issue.
Step 6: Rebuild Database You can turn on your console in Safe Mode and select Rebuild Database. This creates a new database of all content.
Step 7: Manage Downloads If your game download won’t start on your PS5 console, go to Downloads/Uploads in the control center and select the download. Select Pause and Resume to restart. If you’re still having issues, select Cancel and Delete to delete the game from the download list. Find the game in your Game Library and try again.
Step 8: Check Storage Space Make sure you have enough storage space for your game. To find the required space for the game, go to your Game Library, select the game > … (more) > View Product. The minimum free space appears on the right of the screen. To see the available storage on your PS5 console, go to Settings > Storage.
