The Telephone scams They pursue the objective of achieving the personal or banking data of the victims through false calls. Under the name of VishingThey use the supplantation of public entities, banks, technical supports of companies …
In this case, They get through Movistar And everything starts with a call informing that one of its technicians will go through the home to make a router change.
Movistar doesn’t call you to change the router, it’s a scam
In the call, the scammer says to be a Movistar worker and to demonstrate reliability that it is the aforementioned legitimate company he quotes the victim of his client data. SEgún report from Infoveritashe CyberDelinte He tells him his Full name, email, address and telephone number (which is the one who is calling).
With the excuse of continuing with Router’s change operation, they tell the user that they will send a SMS to the mobile with a code. Once sent, they will ask the client to communicate what the code is, but really what they will do with it is Change company without your consent and make massive charges.
Key indications that it is a scam
To start, they call from a Telephone that is not the officer From Movistar and no company will ask you to proply on the aforementioned data, much less that you give them a code. You always have to distrust this type of calls because no company calls you to communicate neither a price increase nor the need to change a rúter.
In fact, legitimate companies are forced by law to communicate in writing any change in the contract or in the conditions of the same with 30 days in advance. That is, if you receive such a call you must ignore it completely, but if you have fallen denounce the facts before the police.
It is also advisable to put a claim in the new company to investigate what happened, in addition to communicate what happened to your old operator.
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