The Company Committee of the Care Service for people with reduced mobility (PMR) at the Palma airport has warned and denounced the “critical situation” suffered by the service, with the lack of human and material means that causes to leave abandoned and exposed to these passengers. In a statement on Tuesday, he regretted that the situation is “structural” and responsible for AENA and the Adelte company.
As they expose, The available chairs and vehicles are dirty, in poor condition and overcome “by far” the maximum age allowed by the technical specifications. This assumes that workers “are forced to perform their functions in unworthy conditions.”
In many cases, they say, other employees outside the service or passenger companions must push wheelchairs due to the lack of personnel.
Besides, The lack of personnel It causes passengers with reduced mobility, older people and with other special needs, are without supervision at waiting points for long periods.
According to workers, some of these people must move on their own so as not to lose flights or connections, they disembark alone after more than 30 minutes of waiting inside the plane.
«We have seen users cry when we arrive at destinationfearing having lost suitcases, bus, taxis or even their companions for abusive waiting times, ”they warn.
Likewise, the Committee rejects the working conditions of the workers, noting that despite the increase in passengers and needs this year there are fewer people and less hired hours than in 2024. In addition, they point out that airport works complicate mobility and increase distances.
At the moment, The service has about 110 workers with a fixed full -time contract and about 200 partial -time fixed fixed. According to the union representatives, the company has stated that no discontinuous fixed will be full -time this summer and that new staff will be hired, which generates, in their opinion, “unjustified precariousness.”
Discontinuous fixed staff is four, five and six hours a day. For the Company Committee, it “abuses the economic need of the staff, offering increases in additional working hours or shifts without hardly notice and disguising themselves as volunteers, hiding the precariousness of the conditions offered.”
A “abandoned” service
Workers say that the company knows the situation and accuse her of taking advantage of her. In this sense, they point out that Many workers are abandoning the service for “instability.”
In this sense, they present that daily situations are lived for which the personnel are not prepared. Specifically, there are between one and two operators per turn for Attend 300-400 passengers in the collection of luggage, as well as between one and two to embark from seven to ten wheelchair passengers.
There would also be coordinators who perform operational tasks while they are used as an information point by other passengers, Arriving at airplanes with 30-50 minutes late, Abandonment of passengers in suitcase tapes or waiting points without supervision, and the companion is requested to push the chair or oblige the passenger to walk long distances so as not to lose flight.
These situations cause conflicts with passengers and personnel from other companies. «We suffer insults, verbal aggressions and attacks for a poor service that Adele is responsible, ”they regret.
From the Committee they also point out that in the workforce there are workers with disabilities who cannot support abuse and pressure without emotional affectation and that others are forced to exceed their physical limits to fulfill tasks.
«The needs of the service or labor regulations are not respected that protects workers with special needs. We live these situations without knowing how to manage them, ”they add.
The Committee has denounced three times before Labor Inspection, two before the Court of Arbitration and Mediation of Balearic Islands (Tamib) and two interventions have been made of the Balearic Institute for Occupational Health and Safety (IBASSAL).
Likewise, he transfers his concern about the dismissal this month of April of three discontinuous fixed workers for “imputable facts” last summer.
«They stopped working in November 2024 and now, being called for the new season, they meet Ddisciplinary spid without explanation nor compensation, ”they criticize.
However, he claims that the service has the necessary personnel and resourcesthat the company presents a free rotation quadrant for all personnel, fixed discontinuous personnel from May to November, minimum contracts of six hours and adapt contracts to real functions.
«The PMR service is not a favor or courtesy. It is a right. While this abandonment is still allowed, Aena and Adelte will be responsible for every minute of unnecessary suffering that our users and our colleagues live, ”says the committee in the statement.
